Mobile bill

[Tsmith53]

I forgot that I set up a DD for my Sky mobile account and after it wasn't processed on the DD due date I paid my bill manually. Now today my DD has been taken which has left me in a bit of a pickle as that Extra money was for other bills. Please help

[Mark39 · Accepted solution]

Once your Sky account shows that you're in credit, you can contact Sky and ask for a refund. It takes around 5 days.

[Tsmith53]

Thank you, I've just contacted Sky and a full refund has been issued to arrive back in my account within 5 working days. Thanks again.

[Waleed3]

I have made a manual payment on 2nd of march and its showing that my bill is paid for this month but today i have received a email that your bill is not paid

[caesarome]

@Waleed3 

What is your usual billing date and does the bill total at the bottom of the breakdown of it now show as being £0.00 ?

[Waleed3]

My billing date is 2nd and its not showing 0£ just showing made manual payment on 2nd of march and cancelled payment through debit card payment 

[caesarome]

Can you post an image of this bill and if you do make sure your name and account numbers are blanked out.

If your billing date in the second the payment you made might have gone on it as a credit and not actually paid the bill.

[PandJ2020]

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@Waleed3 wrote:

I have made a manual payment on 2nd of march and its showing that my bill is paid for this month but today i have received a email that your bill is not paid

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The automated process will show 'paid' if was in the process of being collected.  If that fails then that status can change - a failed DD will be reattempted after 10 days.

This status probably has nothing to do with your manual payment that is normally credited against the following month's bill.

You shouldn't be making manual payments...

[Waleed3]

Now i have to wait for the DD and what about the bill i have paid manually 

[PandJ2020]

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@Waleed3 wrote:

Now i have to wait for the DD and what about the bill i have paid manually 

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It will be a credit on your account.

[Waleed3]

 

[caesarome]

@Waleed3 

As suspected the payment has gone on as a credit which is why instead of your balance being £0.00 which should happen when the bill has been taken via your payment method, it is instead a credit balance of £27.

So as well as manually paying the bill yourself on the 2nd, it was also taken via your credit/debit card which is why you are in credit.