@Andreea87
Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.
We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.
At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. As your payment method is still active they should be able to refund it in 3-5 WORKING days.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
