Credit refund

[Andreea87]

Hi looking for some help. I left sky a few months back and I have a £ 68 odds credit on my account. How can I get this refunded back to my account any one know? I still have my old DD details that I used to use saved onto my account.. Thanks in advance for any help

[Daniel0210 · Accepted solution]

@Andreea87 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. As your payment method is still active they should be able to refund it in 3-5 WORKING days.