Discussion topic: Returned Equipment
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 02 Oct 2025 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Returned Equipment
I have returned my router as requested, and have tracking details confirming delivery but now receiving messages stating I will be charged for non return?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 02 Oct 2025 11:44 AM - last edited: 02 Oct 2025 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Returned Equipment
In case you're not aware you aren't contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.
You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.,
Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page