This discussion topic has been answered Discussion topic: Mid sold tv upgrade and contract
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 02 Oct 2025 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Phoned sky on 20/9/25 to cancel ultra HD Agent said as I was a valuable long term customer would I like sky cinema for an extra £2.00 per month but I would have to upgrade my contract. When I received e. Mail confirmation it stated it was £10.00 per month with extra charges on all of my other products because I updated the contract which wasn't said at the time. I kept saying to the agent this means my bill will only be going up from £121.50 per month to £123.50 per month and she said yes. Tried to cancel new contract and upgrade with sky and they are giving me a complete run around. Have phoned 4 times 2nd time they said they would alter my package so I would only pay £123.50 giving me a breakdown of the new charges on my package which hasn't been processed. I just want to go back to my original contract that I took out in July
Best Answers
Message posted on 02 Oct 2025 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
You might want to put in a complaint:
https://www.sky.com/help/complaints
Make sure you give the date and time that Sky offered you the package so if needs be someone can listen to what was said to you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 02 Oct 2025 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
You might want to put in a complaint:
https://www.sky.com/help/complaints
Make sure you give the date and time that Sky offered you the package so if needs be someone can listen to what was said to you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page