Credit refund

[Cv6]

Hi, I cancelled my sky a few months ago and still haven't got my credit back. When will I get this back? I haven't cancelled my direct debit details. 

[peter-marlow+1966 · Accepted solution]

from what i seen on here about this issue  it takes  about  6 weeks to get a refund, not sure if  you can still  contact  sky  by phone  to see what is happening  about it, 

[peter-marlow+1966]

Sorry forgot  to  say  that  that is 6 weeks after  the last date of your  subscription, and if you  have  left your  direct debit  open  then as i understand  it  the refund  will be paid  back in to that account 

[caesarome]

@Cv6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Cv6 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.
 

[Cv6]

It had been over 6 weeks. I rang sky and managed to speak to someone over the phone and they have escalated a refund. Thank you for your reply