02 Feb 2025 05:59 PM
Hi, I have cancelled the sky services and returned all products. I am waiting for a credit refund. How long will this take?
Also is my card going to be charged again for direct debits after cancellation as it is showing in my future payments.
02 Feb 2025 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more@Shankar11 When was the cancellation date?
02 Feb 2025 07:19 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd when was your billing date ?
04 Feb 2025 07:43 PM
My Package was cancelled on 17/01/2025
04 Feb 2025 07:44 PM
Billing date is first of every month
04 Feb 2025 07:51 PM
Posted by a Superuser, not a Sky employee. Find out moreSo to be clear jave you been billed again on 1st February ?
04 Feb 2025 08:20 PM
No at the moment no payment has been gone for Sky in Feburary
04 Feb 2025 08:21 PM
Posted by a Superuser, not a Sky employee. Find out moreSo what shows on this months bill, does it show you are going to be billed or does it just show the credit ?
04 Feb 2025 08:23 PM
It says credit goes towards paying your next bill and the amount
04 Feb 2025 08:26 PM
All future predicted bills are estimated £0 because of cancellation of services
04 Feb 2025 08:26 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
05 Feb 2025 08:05 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Shankar11.
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