Credit refund

[Shankar11]

Hi, I have cancelled the sky services and returned all products. I am waiting for a credit refund. How long will this take?

Also is my card going to be charged again for direct debits after cancellation as it is showing in my future payments.

[GD1]

@Shankar11  When was the cancellation date?  

[caesarome]

And when was your billing date ?

[Shankar11]

My Package was cancelled on 17/01/2025

[Shankar11]

Billing date is first of every month

[caesarome]

So to be clear jave you been billed again on 1st February ?

[Shankar11]

No at the moment no payment has been gone for Sky in Feburary 

[caesarome]

So what shows on this months bill, does it show you are going to be billed or does it just show the credit ?

[Shankar11]

It says credit goes towards paying your next bill and the amount 

[Shankar11]

All future predicted bills are estimated £0 because of cancellation of services

[caesarome]

@Shankar11 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Shankar11.