Hi, I had my last bill from Sky in Nov 2024 and was showing credit. I've had confirmation that they received my equipment back but have never had my credit refunded, I naively assumed they'd return my money after getting their equipment back but apparently not. Please can anybody advise how I can ge5 my refund?
Posted by a Superuser, not a Sky employee. Find out more
@Prytharch33 Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options… 1) you can call Sky to get a cheque raised or 2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but please confirm in your reply it’s still showing as a credit on your Sky account and whether the payment method is still active.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
