Credit refund

[HARDW]

Hello I have credit on my account after I cancelled broadband and I want my refund transferred to my bank account. Can you initiate

[Daniel0210]

@HARDW 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[HARDW]

Yes please can you escalate as its been six weeks and I have not received my refund

[GD1]

@HARDW   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Daniel0210]

@HARDW 

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️
▪️your payment method is still active.

[Jason-]

Hey @GD1, thanks for making us aware of @HARDW's message. We'll send them an invite to chat and help with their refund request 👍🏻

Thanks, Jason-