Credit refund

[Joe662]

I cancelled sky broadband on 24 July and my account is showing a credit balance, how do I get my money refunded? The payment method (direct debit) had been stopped.

[Jason- · Accepted solution]

Hey @Joe662,

Thanks for taking the time to join our Community and make your first post! 🥳

I'll send you an invite to a private chat shortly and we can help with your refund request. 
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-