Restricted services

[colinseager]

We made agreement with sky mobile to make part payment of our mobile bill and services would not be restricted, you have gone back on the agreement 

[colinseager]

We need a manager to call us , because advisor said call them knowing we couldn't make calls

[GD1]

@colinseager  No one can or indeed will call you on the back of your post.  No one at Sky will know who you are from your community login.

If you have an outstanding bill and you only part paid the system will automatically restrict your service this cannot be overridden by a CSA regardless of what you may have been told.

[Daniel0210]

Hi @colinseager 

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers.

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Mark39]

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@colinseager wrote:

We need a manager to call us , because advisor said call them knowing we couldn't make calls

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@colinseager Sky won't call you, as already explained, but you could try contacting them via social media. See the bottom,of this page.