Credit refund

[AY221006]

I left Sky and my service terminated in April, but I still haven't been refunded the £20.45 credit in my account. What do I do?

[caesarome]

@AY221006 

If you can post back to confirm that you left your payment details in place we can ask Sky's messaging team to contact you via a private chat message on here about this.

[AY221006]

I can confirm that my direct debit is still in place. Thanks

[caesarome]

@AY221006 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Kabecka]

I have this same problem - I cancelled my broadband in February and have a balance of £59.35 on my account which has not yet been refunded.

My direct debit details are on the account.

Please can you escalate my issue to the Sky Messaging team too? 

[MightyQuinn]

Hi @Kabecka   Escalated.

[Jason-]

Hello @caesarome, thanks for escalating this post with us. I'll be sure to send @AY221006 an invite to chat now and we can help with their refund request 👍🏻

Thanks, Jason-

[Jason-]

Hey @MightyQuinn, thanks for escalating this post with us. I'll send @Kabecka  an invite to chat now and we can help with their refund request 😊

Thanks, Jason-