Credit refund

[Ben8787]

Hi, I cancelled my sky broadband 3/4 months ago now and it is showing as credit on the account, how do I go about getting this refunded please? 

thanks in advance 

[Daniel0210]

@Ben8787 
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Jason-]

Good Morning @Daniel0210, thanks for flagging this with us. I'll send @Ben8787 an invite now so we can help get this refund sorted 👍🏻

Thanks, Jason-