Credit refund

[TaraPotts]

I have recently cancelled my sky broadband after switching to another provider. My account has had my last bill refunded but sky still holds it as credit. How do I get this refunded to my bank account? 

I must be missing something as it should not be this difficult to get my own money given back to me. 

[Daniel0210]

@TaraPotts 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.