Credit refund

[Jackgrigg]

Hi everyone 

I recently cancelled my sky broadband on 01/09/2025 due to switching  

I can see I have a credit balance of £31.03 still on that account. 

is there anyway I can get this refunded? As it just says it will go towards my next bill.

kind regards

jack 

[Daniel0210]

@Jackgrigg 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.