@Linda218
Your issue is unconnected to Sky Store so I've moved it to the correct board.
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.
With or without proof of posting you need to contact Sky by calling, Sky Messenger or social media to try to get this sorted out. Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
