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Discussion topic: Credit refund

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This message was authored by: nickie4kids

Message posted on ‎28 Apr 2025 05:39 PM

Credit refund

Hi I recieved a Credit on my account because of broadband issues spoke to sky expert on chat asked if I could have this Credit transferred to my bank account was told no problem they checked my bank details. 

Was td 3 to 5 days.

But still showing as Credit on my sky account 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎28 Apr 2025 05:44 PM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@nickie4kids  Any Auto compensation paid is always paid to your broadband account and used as credit towards future bills.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: nickie4kids

Message posted on ‎28 Apr 2025 10:47 PM

Re: Credit refund

Yes the credit us on my account but the ajy person I spike to saud I could get it transferred to my bank is this not right
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This message was authored by: Daniel0210

Message posted on ‎29 Apr 2025 03:03 AM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@nickie4kids 

Certain credit can only be used as payment towards future bills and not returned to your bank account unless you cancel your subscription. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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