09 Oct 2024 09:06 AM
I cancelled everything in August and sent al
my equipment back , I'm still waiting for my credit refund , sky still have my bank details so when would I get it back ?
09 Oct 2024 09:27 AM
Posted by a Superuser, not a Sky employee. Find out moreIs your account showing a credit?
09 Oct 2024 09:48 AM
Yes it is
09 Oct 2024 09:58 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
09 Oct 2024 10:00 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @Barney6 to chat.
10 Oct 2024 10:17 AM
Hi I'm still waiting for my refund of £43 , I've paid the October bill even though I wasn't using the internet then , my payments usually go out on 9th and I still have my direct debit so I thought sky would have paid it into my account , I cancelled in August
10 Oct 2024 10:23 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat was you told on the chat you had with Sky via here yesterday ?
10 Oct 2024 10:25 AM
I sent a message but didn't have one back
10 Oct 2024 10:27 AM
Posted by a Superuser, not a Sky employee. Find out moreI have alerted them to your latest post here.
10 Oct 2024 10:35 AM
Thanks. They have now been intouch . Thanks for your help
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