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Discussion topic: Credit Refund

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This message was authored by: Jacqui85

Credit Refund

I cancelled my sky broadband in May and my account is in credit. When can i expect to receive  my refund?

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This message was authored by: caesarome

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Jacqui85 

To get you some help with the refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

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This message was authored by: Addie15

Re: Credit Refund

Hi there! Thank you for escalating this. We have sent an invite to @Jacqui85.

This message was authored by: Mr+Flibbles+86

Re: Credit Refund

We are still looking to help you @Jacqui85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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This message was authored by: Jacqui85

Re: Credit Refund

All sorted thank you

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