Discussion topic: Credit Refund
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Message posted on 01 Oct 2024 09:02 PM
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Credit Refund
I cancelled my sky broadband in May and my account is in credit. When can i expect to receive my refund?
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All Replies
Message posted on 01 Oct 2024 10:27 PM
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Re: Credit Refund
To get you some help with the refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Oct 2024 08:36 AM
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Re: Credit Refund
Hi there! Thank you for escalating this. We have sent an invite to @Jacqui85.
Message posted on 04 Oct 2024 09:09 AM
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Re: Credit Refund
We are still looking to help you @Jacqui85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 10 Oct 2024 10:07 AM
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Re: Credit Refund
All sorted thank you
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