Credit refund

[Daniel0210]

@Emmie00 

Now escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Emmie00.

[Steroad]

@Daniel0210 

I would line the refund asap

Your Bill

Talk

Call Charges

£0.00

£0.00

£0.00

24 Aug

Local Calls (3 calls)

Mobile Calls (1 call)

View all itemised calls

Credit for Cancellation of Sky Talk

Anytime Extra - 31 days

-£13.50

24 Jul - 23 Aug

Credit for Cancellation of Sky Talk

Anytime Extra - 6 days

-£2.7

Feedback

18 Jul - 23 Jul

Total bill statement

-£51.30

Balance

Credit £ 51.30

Credit goes towards paying your next bill(s)

[Daniel0210]

@Steroad 
I’ve escalated your original post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Paul_T]

Still no refund.

[McC-A]

I am also waiting for a refund of a credit on my account as a result of me cancelling my services. Please can this be escalated.

[Daniel0210]

@McC-A 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @McC-A.

[McC-A]

All sorted, nice and quick. Thanks @Tom-W19, good job 🙂

[Paul_T]

Since escalation and being told refund was being processed I still haven't received anything.

Can this be escalated again please?

[caesarome]

@Paul_T 

I have  escalated your post so same as before with regards to the chat bubble.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Paul_T to chat.

[Steroad]

@Daniel0210 

I've still heard nothing at all with no link to a char

[Steroad]

Sorry I meant chat!!

[Daniel0210]

@Steroad 

It does appear to have been missed. I’ll escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014