Credit refund

[Hussain2]

Hi,

I have ordered sky mobile and deducted from my account upfront 74 pound. But later sky mobile cancelled my order on 17 of March but they didn't credit refund on my account still. When they refund my credit.

[Daniel0210]

@Hussain2 
It seems you may have failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Any initial payment you’ve made should have been refunded after about 14 days.

Your post has been escalated to Sky and the Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Hussain2  an invite to chat.