Product not showing in account

[Katie1006]

I recently ordered a phone, Monet has been taken from my bank account for it, but I haven't received an email confirmation, it's not showing in my sky account and my sky id won't connect. I don't know what to do 

[Lisa-P1987]

Hi there @Katie1006 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147