Credit refund

[LeeS93]

Hi, have cancelled my contract, final bill paid and all equipment has been returned. I have credit showing on my account, how do I arrange to have this refunded please? 

thanks 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001]

Update:

Spoke with @LeeS93 and resolved issue

Thanks again for the escalation have a great afternoon 🙂