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Discussion topic: Credit refund after leaving sky

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This message was authored by Walterwhite33 This message was authored by: Walterwhite33

Credit refund after leaving sky

Good afternoon, 

 

I am hoping someone can help, I left sky several months back with a credit balance of £40 but this hasn't been refunded to my bank account. How do I get this money paid out? 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@Walterwhite33 

To see if they can help you with this I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@Walterwhite33 

Is it showing as a credit on your Sky account? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Walterwhite33
Topic Author
This message was authored by Walterwhite33 This message was authored by: Walterwhite33

Re: Credit refund after leaving sky

  • It has showed as a -£40 on my last three months blank 'no services bills'. I expected Sky to automatically to refund it after 6 weeks but it never happened and trying to get through to sky on the phone is a nightmare 
Walterwhite33
Topic Author
This message was authored by Walterwhite33 This message was authored by: Walterwhite33

Re: Credit refund after leaving sky

-£40 being a credit, as all normal bills show as a 'positive balance- being a charge' 

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@Walterwhite33 

To see if they can help you with this I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Walterwhite33
Topic Author
This message was authored by Walterwhite33 This message was authored by: Walterwhite33

Re: Credit refund after leaving sky

OK I will look out for it, thank you 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit refund after leaving sky

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Walterwhite33 an invite to chat.

This message was authored by StePack This message was authored by: StePack

Re: Credit refund after leaving sky

Hi,

I'm waiting on a credit refund since leaving sky 8 weeks ago. Still haven't received it into my account. Could this please arranged ?

Thanks

Stephen

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@StePack 

Can you confirm that you see the credit on your account ?

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This message was authored by StePack This message was authored by: StePack

Re: Credit refund after leaving sky

Screenshot_20240418_180943_MySky.jpg

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@StePack 

Your image was removed as your account number was visible.

 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team should contact you later (or more likely tomorrow now.)

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund after leaving sky

Posted by a Sky employee

Thanks for escalating this. We’ve sent @StePack  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Branflake1 This message was authored by: Branflake1

Re: Credit refund after leaving sky

I have the same. I have a refund due as cancelled. I thought it would go back into the account the same day the direct debit normally goes out. But Nothing yet and showing as a credit on the latest bill.  

Can I get it refunded please? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund after leaving sky

Posted by a Superuser, not a Sky employee. Find out more

@Branflake1 

I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit refund after leaving sky

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Branflake1  an invite to chat.

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