Credit refund after cancelling broadbamd

[eviecat]

I would like to get a refund for the credit on my account after cancelling Broadband

[Chrisee]

@eviecat it will be paid out roughly 6 weeks after any equipment returns have been accounted for if you have no other Sky products which can use the credit. You can call to get that speeded up if you need the money quicker.  Payments require that Sky are holding valid bank details for you.

[eviecat]

Hi, that's great thank you for the information and replying to me 👍

[Daniel0210]

@eviecat 
As stated by @Chrisee so long as your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[eviecat]

Hi, that would be good if can get it refunded through the message board, yes it's showing as credit, thank you 😊

[Daniel0210 · Accepted solution]

@eviecat 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014