Credit on closed accounts

[Sylv1975]

How does the credit on my closed sky account come back to me

[Daniel0210 · Accepted solution]

@Sylv1975 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s currently showing as a credit on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Sylv1975]

Yes on both questions 

[Daniel0210]

@Sylv1975 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Sylv1975 

Now escalated. 

[_Claire]

Thanks for escalating this. We’ve sent @Sylv1975 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[SkyUser45]

I also need this escalation. Credit on account, waiting for refund. Payment card details have not been cancelled. 

[Daniel0210]

@SkyUser45 

When did your Sky service end? 

[SkyUser45]

8th June. Billing date was 18th of every month. Was expecting the refund on the billing date as informed by their cancellation team, but it seems Sky are not as efficient providing refunds as they are with taking your monthly subscription 

[Daniel0210]

@SkyUser45 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[SkyUser45]

@Daniel0210 thank you for your help

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.