Credit on bill

[carolsflorist]

Hi, I had tv and broadband with sky. Cancelled both and finally left on 22nd June but my broadband payment was taken on 23rd june. My bill is showing a credit. How long does it take for sky to refund please?

[Daniel0210]

@carolsflorist 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[carolsflorist]

Yes please, if it could come earlier I would appreciate it. Thank you

[Daniel0210]

@carolsflorist 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @carolsflorist.

[Astle330]

hi I have £24 in credit I paid 24 on Wednesday 

[Daniel0210]

@Astle330 

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

[MightyQuinn]

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@Astle330 wrote:

hi I have £24 in credit I paid 24 on Wednesday 

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Hi @Astle330   The escalation process is no longer available. It stopped in August 2025.