05 Apr 2024 03:22 PM
I have a credit on my mobile account since I left. I am still awaiting a refund, when should I get this?
05 Apr 2024 04:08 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
05 Apr 2024 04:08 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
05 Apr 2024 04:14 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @th1971 to chat.
05 Apr 2024 04:59 PM
Thank you - all sorted
15 Jun 2024 08:23 AM
I have credit on account and I've been told il get it back and I have not.
15 Jun 2024 08:28 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat's the credit for?
15 Jun 2024 09:10 AM
I cancelled sky and I received a credit on my account.
15 Jun 2024 10:06 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
15 Jun 2024 10:24 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Ciara88.
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