Credit on account after cancellation

[Krzysztof_chrza]

Hello.

Im still waiting for the refund after cancellation of my broadband. It shows in credir fron 27  May.

I didn't get my refund.

[Daniel0210]

@Krzysztof_chrza 
Refunds seem to be taking longer than the standard 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Krzysztof_chrza]

Thanks for the reply 

On my account it shows in credit and the payment method is still active.

I'm happy to get help with this Thanks

[Daniel0210]

@Krzysztof_chrza 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Krzysztof_chrza]

Thanks 👍 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Krzysztof_chrza  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.