This discussion topic has been answered Discussion topic: Credit not applied
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Message posted on 29 Apr 2026 04:38 PM
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Message posted on 29 Apr 2026 04:45 PM
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Smys terms and conditions state you must have a regular payment setup on your account so they are within the rights to take it from your card that you are using to make these payments which you do not need to do.
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Message posted on 29 Apr 2026 04:40 PM
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Re: Credit not applied
Why are you making any manual payments?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 29 Apr 2026 04:45 PM
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Smys terms and conditions state you must have a regular payment setup on your account so they are within the rights to take it from your card that you are using to make these payments which you do not need to do.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 29 Apr 2026 05:06 PM
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Re: Credit not applied
I pay money off all my bills weekly.
Message posted on 29 Apr 2026 05:13 PM
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Re: Credit not applied
@Frustratedsky6498 wrote:I pay money off all my bills weekly.
Sky has a monthly billing/payment cycle.
Making manual (weekly) payments may not work as you hope.
Message posted on 29 Apr 2026 05:13 PM
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Re: Credit not applied
As stated above, there is no need to do this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 29 Apr 2026 05:31 PM
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Re: Credit not applied
@Frustratedsky6498 wrote:
I pay money off all my bills weekly.
As you've discovered that doesn't work with Skys payment system. Let the direct debit or continuous card payment you have set up do its thing.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 29 Apr 2026 06:34 PM
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Re: Credit not applied
Thanks. I'll do this from now on.
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