Credit for cancellation of sky

[playstation5]

Hi , I got billed by sky for £45.50 on 5 Feb I contacted to end my contract before this date  but I was still charged. 
 
 This shows now saying credit for cancellation £42.37? Am I getting refunded for this because I got billed and paid £45.50 when I cancelled my contact which was ending 4th Feb. 
Also 27 days? 

[Mark39]

Yes, the £42.37 is a refund. The 6 February would be 31 days after you gave notice to cancel.

[playstation5]

So how long would I need to wait for this refund? Normal 3-5 days? 

[Mark39]

It's usually repaid automatically to your bank within 6 weeks, or you can request a manual refund within 3 to 5 days. Both are dependent on you still having your direct debit or card payment in place.

If you wish we can ask Sky's messaging team to contact you here via a private online chat so that you can request it.

[playstation5]

Yeah that sounds better to try get it done soon as I can. I haven't removed anything so I assume my card is still there on the account.

So yeah could I please be contacted to get refund sorted out. Thank you 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Chat replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @playstation5 to chat.