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Discussion topic: Discussed cheaper renewal over the phone but has not been applied to my account

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This message was authored by Hp5 This message was authored by: Hp5

Discussed cheaper renewal over the phone but has not been applied to my account

Good Morning, I spoke to one of your agents a few weeks ago who offered me a cheaper renewal package. However looking at my future bill this has not been applied with the discount. Please look into this matter for me.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Discussed cheaper renewal over the phone but has not been applied to my account

Posted by a Superuser, not a Sky employee. Find out more

@Hp5 
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.

 

If future bills don't reflect the new agreement you'll have to contact Sky again to clarify the position. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Discussed cheaper renewal over the phone but has not been applied to my account

Posted by a Superuser, not a Sky employee. Find out more

@Hp5  I'm afraid you're not talking to SKy Customer services via the forum, no  one can look into it.  Any Sky staff peresent would not know who you are from a forum post.

 

Did you receive email confirmation of the changes requested?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discussed cheaper renewal over the phone but has not been applied to my account

Posted by a Superuser, not a Sky employee. Find out more

@Hp5 this is a public forum of other Sky customers, so we cannot assist with a query like this.

 

I'd suggest phoning Sky and seeing what has happened. Sometimes it can take a while for the future billing to accruately reflect, but at least calling Sky they should be able to confirm via the notes on your account if the change was indeed made.



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