Credit balance repayment

[Amina+Kh]

Hi I received an email stating that there is an outstanding credit on my account (the email appears to be legitimate and does not look like scam).

A phone number has been provided, which, when called, has an automated message that a cheque will be sent to my address. I moved houses and I don't think there is a new address on a system. Who can I contact to resolve this?

Thank you

[caesarome]

Did you move house after you left Sky ?

[Amina+Kh]

that's correct

[caesarome]

I would suggest calling Sky for help with this, so under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home