Credit balance cheque refund

[Jeebz1]

Is there a contact email i can use? Please provide

[Daniel0210]

@Jeebz1 

No. Sky don't use email for general communication.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Jeebz1]

Thank you

[Sarah498]

I called them and had te re set up my DD and then the refund did come though.

[TamL89]

I have received the email today, called the number it is asking for my account number which I don't remember and no longer have any paperwork, why is it so bloody hard to talk to a human????? Have tried the chat bot and again it is also not helping without an account number!!! I want to make an official complaint, so sick of this and was always difficult to speak with someone when I was still a customer!!

[Mark39]

@TamL89 pretty sure the contact number in the email connects to an automated process. If you don't know your account number call the general customer services number and speak to a human.