Credit amount on my bill

[Ang641]

I have a credit on my account after my contract has ended, how do I get this refunded?  I was expecting this to be returned to my bank account.

[Ang641]

Having read some previous responses I can confirm this is still an active standing order with my bank. 

surely Sky shouldn't need to have requests escalated to refund?!

[caesarome]

@Ang641 

It can take many weeks for this to happen automatically so you are best of giving them a call or use social media to contact them about this tomorrow then you are looking at no more than 5 working day for the refund to be back in your account.

[Ang641]

Thanks will keep trying to ring them