Credit Refund

[Mark39]

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@Roly48 wrote:

I would advise to cancel the DD before the last payment is taken and manually settle what you owe. I am still trying to get credit refunded that was taken in April.

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Poor advice. Sky will expect payment by direct debit even if you pay manually. 

[Roly48]

Why should you pay more than you owe?

[MarkGoldsmith]

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@Roly48 wrote:

Why should you pay more than you owe?

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It's typically standard practice.

You are billed as usual until your services are terminated. This is likely a practice to ensure the billing systems can cope with last-minute delays (as seen in broadband switching) or customers cancelling their cancellations. Additionally, because bills are generated two weeks before the due date, a process is necessary to ensure that payment is received for every day a service is provided, and to cover the two-week gap between bill generation and payment receipt.

[Roly48]

Surely this should then be reimbursed automatically, you shouldn't have to chase up for months.

[caesarome]

@Roly48 

Did you not your your credit refunded and if so what was you told of the chat as I presume by posting on here again today you have yet to receive it ?

[Roly48]

No, still not received. Was informed it was sent on the 25/06, was later told there had been an issue sky's end and nothing could be done until payment was returned by bank. I would have to wait 21 days from the 10/07 until this could be escalate further.

[caesarome]

You will have to contact Sky on the 31st July or 1st August then to see if they can then refund it for you.