Credit Refund

[Roly48]

How do you get a credit refund for an account that was closed over 2 months ago?

[Daniel0210]

@Roly48 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Roly48]

Showing as credit & DD still active 

[Daniel0210]

@Roly48 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Roly48.

[Addie15]

Update-We are closing this session now as this matter has been resolved. Thanks.

[Roly48]

I am still yet to receive the credit refund 

[Daniel0210]

@Roly48 

Is it still showing as a credit on your Sky account? I presume the chat response was to expect it in 3-5 working days?

[Roly48]

Yes, this was over a week ago.

[Daniel0210]

@Roly48 

Do you want to leave it another 24/48 hours or try through another escalation?

[Roly48]

I'll give it until Monday 

[Roly48]

Hi, please escalate, refund still not received 

[caesarome]

@Roly48 

I have escalated your post again so same as before as the chat bubble should appear sometime over the next few hours.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Roly48.