Credit Refund

[Keanu1]

@Daniel0210 brilliant, thanks for you help 👍 

[Daniel0210]

Now escalated @Keanu1 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[KirstyJ3]

@Daniel0210 

could you please help me initiate my credit refund please. I left Sky at the end of my contract period 2 months ago, returned my equipment but have still not had the credit that's showing on my account returned. 

[caesarome]

@KirstyJ3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent KirstyJ3  an invite to chat.