Credit Refund

[Cllmfltchr]

I was unsure a recently new set up dd would take the money for my bill as requested and so I arranged a manual payment which has put my mobile account in credit. Can this be refunded? 

[Mark39]

Yes, either give Sky a call, or if you wish we can ask Sky's messaging team to contact you here so that you can request it?

[Cllmfltchr]

Can I have the request here?

[Mark39]

Not on the forum. You 'll either need to call or use the messaging service.

[caesarome]

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@Cllmfltchr wrote:

Can I have the request here?

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@Cllmfltchr 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Cllmfltchr.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.