@Joanyb84
Before Sky reinstate your services you will have to pay what is owed and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Any calls to Sky will just direct you to make a payment.
If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant and it takes longer at a weekend when banks are closed.
▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
