Credit Refund

[KSCello]

I cancelled my Sky broadband package last month (Dec) & see a credit on my account. It currently says the credit is "towards the next bill,' however I will not have a next bill since the package is cancelled and the Broadband Hub has been returned. I am wondering the easiest way to get this refunded to my Direct Debit/payment method on file and when I can expect to receive it? 

[Daniel0210]

@KSCello 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer than that. 

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.