0

Discussion topic: Unauthorised changes to my account

Reply
Avatar for Daggah
Level 0 icon
What's this?
This message was authored by: Daggah

Message posted on ‎16 Jan 2026 06:53 PM

Unauthorised changes to my account

My ex wife has attempted to change my account without my permission, I wish to change the billing to a more secure account - how do i do this??

 

Report post
Post 1 of 3
258 Views
0 Likes
Reply
Reply

All Replies

Avatar for Sharcuk
Level 4 icon
What's this?
This message was authored by: Sharcuk

Message posted on ‎16 Jan 2026 07:13 PM

Re: Unauthorised changes to my account

@Daggah  To make changes your ex must have access to your Sky account details. 

First things to do would be to change your Sky ID online password and telephone password.



Sky Q, 3 mini boxes, booster and full fibre gigafast. Good WiFi coverage throughout a 4-bedroom house!
Report post
Post 2 of 3
249 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Jan 2026 07:15 PM

Re: Unauthorised changes to my account

Posted by a Superuser, not a Sky employee. Find out more

@Daggah 

You can change your online password here:

https://skyid.sky.com/resetpassword/

 

To be on the safe side I would also change your recovery email address to a different one so only you would have access to the reset email.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
241 Views
0 Likes
Reply
Reply