Credit Refund

[KrisCatana]

Hi. I've been charged again even though I moved to another provider and I have 48.60£ credit which I want to be refunded 

[caesarome]

@KrisCatana 

What date did you move to a new provider and was this for broadband and talk only ?

Is your payment method still in place on your account ?

[Tom-W19]

Hi @KrisCatana 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[KrisCatana]

Thank you . But I'm still waiting for someone to contact me . I didn't get any message and it's been a few days now

[caesarome]

@KrisCatana 

I have alerted the messaging team again for you so if they do not get in touch sometime tomorrow then you will have to call in I'm afraid.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.