Credit Refund

[emma0121]

Hi

I have a small amount of credit on my mobile phone bill after I closed my sim card.  How do I go about getting it refunded as I don't want to be hours on the phone and would just like to send an email or live chat request!

Thanks

Emma 

[caesarome]

Are you no longer a Sky Mobile customer ?

[emma0121]

Hi - no not for a few months now. I do still have normal sky 

[caesarome]

@emma0121 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[TttttH]

Hi, 

I am also waiting for a credit refund, is there a web chat available to contact sky. 
thanks 

[SKY1992bf]

@TttttH To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to emma0121.

[Addie15]

Update-We are closing this chat now as the refund has been processed, with timescale advised. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[LeytherAJ]

I am owed a refund that I've been waiting on for 2 months now. I Tey to call and get through and it just goes through tell me what we can help with auto and I can never talk to anyone in person to resolve. Can anybody help

[SKY1992bf]

@LeytherAJ  you will need to preserve on the phone as the escalation service is currently down 

[LeytherAJ]

I go through the options then it just cuts off its a nightmare. Terrible service and one of the reasons I left