Credit Refund after leaving Sky

[Lisa-P1987]

Thanks for escalating this. We’ve sent Arbretty  an invite to chat.

[simver]

Hello,

I have credit on my Nov bill due to leaving sky last month. Could you please escalate to the team so I can get a refund? Thank you.

[Daniel0210]

@simver 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Bea9]

hi I have exactly same issue, Sky took money iff my account after I left, was not expecting this and I put money towards something else and this unpredicted DD just left me struggling financially. I cannot wait until December and yet not knowing whether another DD will not come off my account.... Can someone support me with getting a quicker refund?

[SKY1992bf]

@Bea9  Can you confirm that there is a credit showing on your sky account 

[Bea9]

yes, there is 

[SKY1992bf]

@Bea9 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Lisa-P1987]

Thanks for escalating this. We’ve sent both Bea9 and simver invite to chat.

Our team will speak to you tomorrow after 8am. 

[Yankbaper13]

I have credit on my account for November's bill after leaving Sky last month and returning my broadband equipment etc. Please could you escalate this to the messaging team so that I can request for this credit to be refunded sooner than the automatic 6 week period? Many thanks in advance.

[caesarome]

@Yankbaper13 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Bea9]

unfortunately they are not able to do anything until the 18th and advised me to coma back then. Will the chat bubble remain active on my account? 

[SKY1992bf]

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@Bea9 wrote:

unfortunately they are not able to do anything until the 18th and advised me to coma back then. Will the chat bubble remain active on my account? 

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@Bea9  no it will have automatically been closed, post back on this thread on the 18th and we can re escalate it for you 

[Addie15]

Update-We are closing this session now, but if there is anything else in the future we can help you with, please let us know, so we can re-escalate this for you. Thanks.

[Bea9]

hi, can my case be re-escalated please?

[caesarome]

@Bea9 

Will you be able to respond to the chat invite ?