I've had tickets not showing up before, despite having bought them. To refresh your tickets in the Co-op Live app, go to the Tickets tab at the bottom of the screen and swipe down. This should trigger a refresh. You should get a message similar to 'Last update 3 seconds ago. Please try again later'.
If the update was more than a few seconds ago, you might need to sign all the way out and back in to trigger refresh - go to the Profile tab and click Sign Out in the top right hand corner. Once signed out, close the app, re-open it and sign in. Your various tickets should then have refreshed and show in the Tickets tab.
(Had to go through this performance to get the official car park ticket I'd bought for a show in a couple of weeks. It wouldn't show, the swipe down refresh showed the app hadn't updated in several days. Signed all the way out & back in; official car park ticket then showed alongside my concert tickets themselves).
Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
