Contract showing 0 months left

[chlo9]

A couple months ago I purchased an IPad with a 32  month contract (I believe), I considered downgrading so went to check how much was left to pay off the  contract and it''s showing 0 same as 0 months left, however the payments still show up on my bill and there is no way I would've paid it off already. Any suggestions on what is happening as not sure what to search for in the help.

[Tom-W19]

Hi @chlo9 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147