Contract renewal

[Steve1013]

My  tv package is up for renewal but new price is a big jump,tried negotiating and telling them I have been with the 24 years but get robotic answers as if reading off a screen. Any tips?

[Daniel0210]

@Steve1013 
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[caesarome]

@Steve1013 

You do need to try to get past the bot to speak to someone. Some have reported success by saying nothing when it asks you any questions.