Discussion topic: Contract renewal problem

This message was authored by: Ajack68 · ‎15 Jan 2025

Hi there I renewed my broadband and to packages a few days ago and my broadband is showing it expires in 2027 but my tv package still says that my tv package is expired.

I have the email with my new contract and costs for 24 months but account is still showing old contract for tv contract only.

I have tried to get help after being on phone but have gave up as I tried to explain it to them and don't think they understand what I am telling them. Can anyone please help as loosing the will to live trying to get this sorted out.

This message was authored by: caesarome · ‎15 Jan 2025

@Ajack68

Ignoring that message are your future bills matching up to what is being shown on the email you have been sent ?

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This message was authored by: Ajack68 · ‎16 Jan 2025

Not had the new bill yet so can't tell you I am afraid. New bill will be a month away.

This message was authored by: caesarome · ‎16 Jan 2025

You should be able to see your future bills....

https://www.sky.com/bill/tv-broadband-talk/future

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Discussion topic: Contract renewal problem

Contract renewal problem

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