Contract query

[EllaElla]

Hello,

I am posting here as there is no way to contact by email and I am not able to use the phone. Live chat is not available and is not suitable for my query. It is marked on my account that I can't use the phone, but somehow still no accessible options are available for me.

Please advise how we contact by email or writing to discuss our contracts? Or please can a forum admin escalate this to a team who can contact me by email.

My contract is due to end 5 Nov and I wish to discuss alternate contracts.

Thanks.

[caesarome]

@EllaElla 

Have you registered with the Accessibilty team via here:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

[PandJ2020]

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@EllaElla wrote:

My contract is due to end 5 Nov and I wish to discuss alternate contracts.

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Just for clarity your contract is not ending 5 Nov.  Only your minimum term is ending (which will see the removal of discounts).

Your contract continues on a rolling basis at full list price until action is taken.  See the accessibility link above...

[EllaElla]

Yes I am registered with them but I still don't have any options in my account to contact other than by phone or live chat which isn't available and not suitable

[Mark39]

Live chat is available Monday to Friday  9.00 to 17.00  and Saturday  9.00 to 16.00.

You could write but I doubt it's a very practical way of negotiating a new deal.

[EllaElla]

Thank you all. 

I have found a deal for twice my current speed for half the price with a provider that is contactable, so I will close this chat now as I will just switch. Two birds one stone.

[PandJ2020]

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@EllaElla wrote:

Thank you all. 

I have found a deal for twice my current speed for half the price with a provider that is contactable, so I will close this chat now as I will just switch. Two birds one stone.

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What services do you have?  As a 'switch' will not necessarily cancel your Sky contract...

[EllaElla]

Only broadband, minimum term ends 5 Nov. 

[PandJ2020]

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@EllaElla wrote:

Only broadband, minimum term ends 5 Nov. 

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Ok, as long as your new provider can perform a 'takeover'.  (Virgin media for example cannot)

[EllaElla]

Thank you, I will make sure to check.