Contract ending early? Confused

[29CC]

Hello,

Just looking for some advice to avoid any extra charges if possible. 

I placed an order for Sky TV on 26th July 2024, the stream puck was delivered 1st July 2024.

On my package page on the app it says all my products are ending on 1st July 2026 however when I open the app it says "your package is ending soon" and when I click on that it says my contract is ending on April 26th 2026 and the monthly rolling price after that is double my current bill?

I know it says you need to give 31 days notice and if I end it before my contract ends I could have early termination fees but now I'm not sure what date to follow.. I also don't want to move onto a monthly rolling bill. 

Any ideas?

Thanks 

[29CC]

Sorry edit: placed the order on 26th June 2024

[MightyQuinn]

Hi @29CC 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Danz994]

Good Afternoon @MightyQuinn Thanks for making us aware of this. I'll send @29CC an invite now and we can assist further. Thanks, Danielle